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FAQs

How long is the order processing time?

For LOVFLAUNT house brand plus size label and jane iredale products, we will need 1-2 working days to pack and dispatch your order to our delivery service partners. 

How much does shipping cost and delivery time?

 Countries

Delivery time in working days (after dispatch)

Rate per order

Standard Mail (with tracking)

 Est 2-5 days

FREE for orders over $100, else $3.90

Courier

 Est 1-2 days

$10

Please note that all delivery time unless stated, is effective only after your order has been dispatched to our delivery service partner.

Lastly, please note that if you purchase more than 1 item, your items may come in different parcels.

Do i need an account to purchase?

Yes, you need to register for an account to kickstart your first purchase with us. This facilitates subsequent purchases, earn points and helps you track order status.

Can I exchange an item bought with discount code/promo?

You can only exchange for another size of the same item. In the event, if the requested exchange size is not available, no exchange will be done further. 

Do you have a Retail Store?

No. Our temporary store located at JCube is officially closed.

Can I self collect my order?

No. 

Currencies

Prices reflected in Singapore Dollar (SGD).

I don't have a PayPal account

A PayPal account is NOT required to proceed with the payment. Simply proceed with PayPal at the "Payment Method" page and you will be directed to the PayPal payment gateway. Scroll down and select "Pay with Debit or Credit Card" and you will be allowed to key in your debit/credit card details.

I have not received my item.

All registered orders come with a tracking number. Your tracking number will be sent to your email/SMS along with the tracking link.

 

I don't like the product received, can I get a refund?

Please read our exchange/return policy here.

What it means by "This item ships from overseas"?

This product is shipped directly from our overseas supplier. Tracking is available. These items are non-refundable nor exchangeable. Please read our exchange/return policy here.

I have missing item/s in my order.

Your order may be sent separately. Hence, do check your email inbox for any notification from us. In the event that you do not receive any notification from us, kindly contact us sales@lovflaunt.sg and we will reply to you as soon as possible. 

I have received a defected / incorrect item.

If you believe you have received a defective/incorrect item, drop us an email at sales@lovflaunt.sg with your order number, and a photograph of the defect/incorrect item. Postage will be reimbursed for all items acknowledged to be defective/incorrect. Please note that items mailed back to us must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, a refund will be issued.

Can i exchange if the clothes do not fit?

An exchange is only allowed for LOVFLAUNT house brand plus size apparels. You are allowed to make a one-time exchange of sizes. Please read our exchange/return policy here.

How do I go about doing an exchange / return?

  1. Fill in the returns form included in your package with:
          a) return reason and refund option or
          b) exchange request
  2. Pack the item and the completed returns form in its original packing material.
  3. Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 15 days from the date you receive the shipping confirmation email.

Do you re-stock your products?

On occasion, we will re-stock some of our products. 

I just placed an order, but I accidentally put in the wrong shipping address! What should I do?

We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.

I just placed an order, but I accidentally purchase the wrong item/size/colour! What should I do?

We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you make a mistake in your order, it’s very important that you send us an e-mail as quickly as possible with the incorrect item/size/colour and the item/size/colour that you would like it changed to. There’s no guarantee that we’ll be able to switch out the items before the package leaves our hands, but we’ll try our best.